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Aid Station FAQ

Home page of Aid Station FAQ help center. Featured articles, track shipment, process returns, contact information and more!

Aid Station FAQ Help Center

Hey legend! 👋

You can track your order here when you click "Track Order" 📦

📱 We also highly recommend downloading AusPost tracking app so you'll get a notifications when all your online orders are arriving. 

Please note that AusPost doesn't leave cards in mailboxes anymore. Standard eParcel post might take anywhere between 3-9 business days, especially when AusPost is experiencing higher volume, during peak seasons and depending on the remoteness of the area where you live. Check your postcode delivery estimates here. 

🆘 If you think your parcel tracking hasn't moved, it comes up as 'pending' or you think it's lost, please do the following:

1. Contact us
2. If you're in a rush to get the goods, you might want to place a replacement order and choose express
3. We will contact AusPost and open a case for you
4. Once the lost/delayed parcel is returned to us, we will issue you a refund or store credit

👉 If you choose not to order a replacement parcel, unfortunately there is really nothing else we can do while the delayed or lost parcel is found and AusPost has informed us with the outcome. Please note that we don't sent out replacement parcels for free. You can read our shipping policy here.

Where is my order?

Unfortunately we are online only.

🛒 We do offer Click & Collect for people based in Melbourne.

If you'd like to pick your order up from our Port Melbourne warehouse, please put your order through via our website first and wait for the email confirmation that'll say your order is ready. ⚠️ For safety reasons we won't be able to take you inside the warehouse to shop unfortunately.

Collection available: 
10:00am-5:00pm 
Monday-Friday

Warehouse 3/9 Woolboard Road, Port Melbourne, 3207, Victoria, Australia. 

Bolte Business Park:

 

Turn left at the end of the road, before the toll gate. Follow the driveway around the corner and you'll find us in number 3.

Thank you! 🤗

Do you have a store? 

Hey legend! 👋

📦 Free delivery on orders over $99 AUD Australia wide. 

✈️ Express and International shipping is available and calculated at checkout. 

All orders placed before 12:00pm (AEDT/AEST, Melbourne time) Monday-Friday will be processed for same day dispatch. Due to high volume during the weekend, Mondays aren't always guaranteed.

🆘 Please note that during peak season and online sale periods your delivery and inquiries might take longer than expected.

🆘 Parcel post might sometimes take up to 7-9 business days especially when delivered to remote, non-metro areas.

🆘 If you're in a rush to get your order, please select EXPRESS shipping.

Please read the extended policy here. 

Thank you! 🤗

What is your shipping policy?

Yes! We offer fast and convenient collection from our warehouse. 🙂

Please note: We don't have a store, so please put your order through online before arrival.
Unfortunately for safety reasons we can't take you inside the warehouse to shop.

Collection available: 
10:00am-5:00pm 
Monday-Friday

Warehouse 3/9 Woolboard Road, Port Melbourne, 3207, Victoria, Australia. 

Bolte Business Park:
 
Turn left at the end of the road, before the toll gate. Follow the driveway around the corner and you'll find us in number 3.

Do you offer Click & Collect?

Your order is being packed!

NOTE: We have recently moved onto a new warehousing system and if you ordered between 27.3.-4.4.
you might have not received tracking info. You can also check your tracking via this page here and click "Track order"
 
Thanks for your patience! We are troubleshooting this issue :)

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