How do I arrange for a return or exchange if my item doesn't fit?Updated 4 months ago

Return & Exchange Policy

We have a 14-day exchange/return policy from the date the item was delivered to you. This doesn't include tech items such as watches, FORM goggles, headphones, heart rate monitors, recovery boots etc unless they are unopened in their original packaging.

Gift Items: If you're gifting someone, you can contact us and request an extended return period at the time of purchase.

Australian Returns:

1. Contact us to request a return or exchange. Please mention why you'd like to return or exchange the item.
2. Ensure the item is in its original packaging and condition, with tags attached. If you're unsure you can send us a photo to confirm that it's in sellable condition but the final decision is made when we receive the item back.
3. We'll send you a payment link for the return shipping label (flat AU$10, Australia-wide only).
4. Once you've paid the invoice, we'll send you the return label.
5. Ship the item back to us.
6. After we receive the item and confirm it's in sellable condition, we'll issue a refund or store credit.
7. If you opt for an exchange, please reorder the correct item via our website. If you decide to reorder the correct item, we can print the physical return label and include it in the box with your new order—this way, you don't have to print the return label yourself. Please inform us if you want this option.
8. If you're nearby, you can visit our warehouse to exchange the item directly, saving on shipping costs, but you need to contact us before coming in.
   
   

NZ & Other International Returns:

1. Contact us to request a return or exchange. Please mention why you'd like to return or exchange the item.
2. Ensure the item is in its original packaging and condition, with tags attached. If you're unsure you can send us a photo to confirm that it's in sellable condition but the final decision is made when we receive the item back.
3. Box the item properly and securely, adding your order number or packing slip inside the box.
4. Take it to your local post office and send it back to us at this address:
   Aid Station - Returns
   9/600 Lorimer Street,
   3207, Port Melbourne, VIC
   Australia
5. Send us the tracking details so we know it's coming back to us.
6. After we receive the item and confirm it's in sellable condition, we'll issue a refund or store credit.
7. Please note that we won't be liable for lost in transit return parcels.

If you believe your product is faulty or damaged, follow steps here.
Please see more for Terms & Conditions here.