How do I arrange for a return or exchange if my item doesn't fit?Updated a month ago

If you find that an item doesn't fit, you can arrange for a return or exchange with us. For a return, there will be a flat shipping fee, which we'll invoice you for separately. Here’s what you need to do:

1. Contact us requesting a return or exchange. Please mention why you'd like to return/exchange.
2. We'll send you a payment link for the return shipping.
3. Once you've paid the invoice, we'll send you a return label.
4. Ship the item back to us.
5. After we receive the item and confirm it's in sellable condition, we'll issue a refund or store credit.
6. If you opt for an exchange, please reorder the correct size. Option: If you wish to reorder the correct sized item, we can also print the physical return label and add it into the box together with your new order - this way you don't have to print the return label yourself. Please inform us if you want this option.

Alternatively, if you're nearby, you can visit our warehouse to exchange the item directly, which would save on shipping costs.