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Aid Station FAQ

Home page of Aid Station FAQ help center. Featured articles, track shipment, process returns, contact information and more!

Aid Station FAQ Help Center

Where is my order?

How long will the order take to arrive?

Can I add an item to my existing order and if so, how?

How do I update the shipping address for my order?

How do I cancel my order?

What should I do if my order is missing items?

My order was delivered but I can't find it - what to do next?

Orders

What is your shipping policy?

Do you ship to New Zealand?

My delivery is delayed - what can I do?

Shipping & Delivery

Return & Exchange Policy

Faulty & Damaged Items Policy

How do I arrange for a return or exchange if my item doesn't fit?

Returns & Refunds

How do I choose the right nutrition for me?

How many carbs do I need per hour?

How much sodium do I need?

How should I choose the right nutrition products for half marathon?

How should I choose the right nutrition products for marathon?

Sports Nutrition Guides

Size Guide for Gloves

Size Guide for Calf Sleeves

Size & Fit

Loyalty Program Terms and Conditions

How do I use loyalty points?

How do I refer a mate - Give $10, Get $10?

Loyalty Program

Do you have a store?

I can't find your warehouse, where is it?

What are your warehouse pickup policies?

How can I apply for a job at your company?

Aid Station Online Store & Warehouse

What should I do if I want someone else to collect my order?

Do you have a shop?

Click & Collect

‼️ Dispatch & Shipping Delays - System Upgrades

We’re making some major behind-the-scenes upgrades to help us serve you faster and better in the long run 🏃‍♂️💨. To make it happen, our Dispatch Team will be offline from 12pm (AEST) on Monday, 28 July while we upgrade everything. Think of it as a

<div data-block="true" data-editor="3dm6s" data-offset-key="ab8lj-0-0" id="isPasted"><h1 data-start="121" data-end="167" id="isPasted">Heads Up: We&#x2019;re Taking a Quick Pit Stop &#x1F3C1;</h1><p data-start="169" data-end="282">We&#x2019;re making some major behind-the-scenes upgrades to help us serve you faster and better in the long run &#x1F3C3;&#x200D;&#x2642;&#xFE0F;&#x1F4A8;&#xA0;</p><p data-start="284" data-end="457">To make it happen, our Dispatch Team will be <strong data-start="329" data-end="376">offline from 12pm (AEST) on Monday, 28 July</strong> while we upgrade everything. Think of it as a pit stop to fine-tune our engine.</p><h2 data-start="459" data-end="485" id="what-you-need-to-know">What you need to know:</h2><p data-start="486" data-end="842">&#x1F4E6; <strong data-start="489" data-end="543">Orders placed after 12pm (AEST) on Monday, 28 July</strong> will ship <strong><u>from</u></strong> <strong data-start="559" data-end="581">Wednesday, 30th July</strong>.<br data-start="582" data-end="585">&#x1F680; Need your order ASAP?&#xA0;<strong data-start="616" data-end="643">Choose Express Shipping</strong> at checkout to jump the queue, these will be prioritised once dispatch resumes.<br><br data-start="725" data-end="728">&#x1F4EC; There may be some minor delays as we catch up, but we&#x2019;ll be sprinting through the backlog as quickly as we can.</p><p data-start="1049" data-end="1211" id="isPasted">If you have any questions in the meantime, our <strong data-start="1096" data-end="1120">Athlete Support team</strong> is still available to help, hop on the chat or send us a message here</p><p data-start="880" data-end="1047" id="isPasted">Thank you for being part of the journey and we appreciate your patience.</p><p data-start="880" data-end="1047">&#x1F49A;</p></div>

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