Get in touch and our team will get back to you within 48 hours.

Reach out and get in touch with the Aid Station team with all your inquiries, comments and positive feedback.

Back to Aid Station 

Aid Station FAQ

Home page of Aid Station FAQ help center. Featured articles, track shipment, process returns, contact information and more!

Aid Station FAQ Help Center

Where is my order?

How long will the order take to arrive?

Can I add an item to my existing order and if so, how?

How do I update the shipping address for my order?

How do I cancel my order?

What should I do if my order is missing items?

My order was delivered but I can't find it - what to do next?

Orders

What is your shipping policy?

Do you ship to New Zealand?

My delivery is delayed - what can I do?

Shipping & Delivery

Return & Exchange Policy

Faulty & Damaged Items Policy

How do I arrange for a return or exchange if my item doesn't fit?

Returns & Refunds

How do I choose the right nutrition for me?

How many carbs do I need per hour?

How much sodium do I need?

How should I choose the right nutrition products for half marathon?

How should I choose the right nutrition products for marathon?

Sports Nutrition Guides

Size Guide for Gloves

Size Guide for Calf Sleeves

Size & Fit

Loyalty Program Terms and Conditions

How do I use loyalty points?

How do I refer a mate - Give $10, Get $10?

Loyalty Program

Do you have a store?

I can't find your warehouse, where is it?

What are your warehouse pickup policies?

How can I apply for a job at your company?

Aid Station Online Store & Warehouse

What should I do if I want someone else to collect my order?

Do you have a shop?

Click & Collect

Easter & ANZAC Public Holiday Closures

Our team will be offline over the upcoming Easter and ANZAC Day long weekend public holidays. 🗓 We won’t be dispatching orders on the following public holidays:. Friday, 18th April (Good Friday). Monday, 21st April (Easter Monday). Friday, 25th Apri

<div data-block="true" data-editor="8n7t5" data-offset-key="6e19u-0-0">Our team will be offline over the upcoming Easter and ANZAC Day long weekend public holidays.&#x1F5D3; We won&#x2019;t be dispatching orders on the following public holidays:<ul data-start="466" data-end="586"><li data-start="466" data-end="506">Friday, 18th April (Good Friday)</li><li data-start="507" data-end="549">Monday, 21st April (Easter Monday)</li><li data-start="550" data-end="586">Friday, 25th April (ANZAC Day)</li></ul><hr>&#x1F4E6; Delivery &amp; Dispatch Info: Orders placed between 12pm on Thursday, 17th April and Tuesday, 29th April may experience delays due to multiple public holidays, weekends, and increased order volume during this busy event period.We&#x2019;ll be working hard behind the scenes to get orders out as quickly as possible, and&#xA0;Express Shipping will continue to be prioritised for faster dispatch. If your order is time-sensitive, we strongly recommend choosing this option at checkout.<hr>&#x1F5D3; Dispatch Days During This Period:<ul data-start="1096" data-end="1216"><li data-start="1096" data-end="1120">Thursday, 17th April</li><li data-start="1121" data-end="1144">Tuesday, 22nd April</li><li data-start="1145" data-end="1170">Wednesday, 23rd April</li><li data-start="1171" data-end="1195">Thursday, 24th April</li><li data-start="1196" data-end="1216">Monday, 28th April</li></ul><hr>&#x1F4EC; A Few Final Notes:<ul data-start="1246" data-end="1537"><li data-start="1246" data-end="1328">You&#x2019;ll receive shipping and tracking updates via email, please keep an eye out.</li><li data-start="1329" data-end="1455">If there are any issues with your order (e.g. delays, damaged or inaccurate stock), we&#x2019;ll contact you as soon as possible.</li></ul>We&#x2019;re here to help, so if you have any questions, don&#x2019;t hesitate to reach out.Our team always strives to provide friendly and respectful support, and we kindly ask the same in return during this busy period &#x1F49A;Thanks so much for your patience and understanding. We hope you have a safe and well-fuelled holiday!</div><div data-block="true" data-editor="8n7t5" data-offset-key="5el83-0-0"> </div>

All articles

Categories