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Orders

Manage your recent orders

Where is my order?

Hey legend! 👋You can track your order here when you sign onto your account with the email you used for your order 📦📱 We also highly recommend downloading AusPost Tracking App so you'll get a notifications when all your online orders are arriving.

How long will the order take to arrive?

😎 If you have ordered already:Please see your order updates here. If you think there's an issue with your order contact our Athlete Support team.👉 If you haven't ordered yet:Please see AusPost estimated delivery times here - enter your postcode and

Can I add an item to my existing order and if so, how?

Absolutely! If your order hasn't been shipped yet, we can indeed add more items to it.Here's how you do it:. Do this as quickly as possible to ensure we can add to your order before it's shipped out. Our same day dispatch cut off is at 12pm AEDT/AEST

How do I update the shipping address for my order?

If you need to update the shipping address for your order, it's essential to do so promptly:. We will update the address on your order as long as it has not been dispatched yet. Once your order is on its way, we are unable to make any changes to the

How do I cancel my order?

You must contact our customer service team at [email protected]. Please include your order number and the reason for cancellation in your message. Orders can only be canceled before they have been dispatched. If your order has already been shi

What should I do if my order is missing items?

We're sorry to hear about any missing items in your order. In the event that this occurs, here's what you can do:. We will investigate the issue and work rapidly to provide you with the missing items or arrange for a refund/store credit, depending on

My order was delivered but I can't find it - what to do next?

We're sorry to hear that your order was marked as 'Delivered,' but you haven't received it, you didn't sign for it, or you can't find it. In the event that this occurs, here's what you can do:. 1. Check your order confirmation to ensure you've provid