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Aid Station FAQ

We ship to New Zealand!&#xA0;&#x1F64C; <span style="color: rgb(48, 48, 48); font-family: Helvetica, &quot;Helvetica Neue&quot;, Arial, &quot;Lucida Grande&quot;, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">&#x2708; Free shipping for NZ orders over $120 NZD.<br style="box-sizing: border-box; border: 0 solid var(--border-color); --tw-shadow: 0 0 transparent; --tw-ring-inset: var(--tw-empty, ); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 transparent; --tw-ring-shadow: 0 0 transparent; color: rgb(48, 48, 48); font-family: Helvetica, &quot;Helvetica Neue&quot;, Arial, &quot;Lucida Grande&quot;, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="color: rgb(48, 48, 48); font-family: Helvetica, &quot;Helvetica Neue&quot;, Arial, &quot;Lucida Grande&quot;, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Orders below $120 NZD: calculated at checkout.<br style="box-sizing: border-box; border: 0 solid var(--border-color); --tw-shadow: 0 0 transparent; --tw-ring-inset: var(--tw-empty, ); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 transparent; --tw-ring-shadow: 0 0 transparent; color: rgb(48, 48, 48); font-family: Helvetica, &quot;Helvetica Neue&quot;, Arial, &quot;Lucida Grande&quot;, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="color: rgb(48, 48, 48); font-family: Helvetica, &quot;Helvetica Neue&quot;, Arial, &quot;Lucida Grande&quot;, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">&gt;&gt; Customers are responsible for covering customs charges if applicable. <span style="color: rgb(48, 48, 48); font-family: Helvetica, &quot;Helvetica Neue&quot;, Arial, &quot;Lucida Grande&quot;, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Express shipping and DHL available. <span style="color: rgb(48, 48, 48); font-family: Helvetica, &quot;Helvetica Neue&quot;, Arial, &quot;Lucida Grande&quot;, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Please choose express if you&apos;re in a rush &#x263A;&#xA0;

We ship to New Zealand! 🙌✈ Free shipping for NZ orders over $120 NZD.Orders below $120 NZD: calculated at checkout.>> Customers are responsible for covering customs charges if applicable.Express shipping and DHL available.Please choose express if yo

Do you ship to New Zealand?

Shipping & Delivery

Where is my order?

How long will the order take to arrive?

Can I add an item to my existing order and if so, how?

How do I update the shipping address for my order?

How do I cancel my order?

What should I do if my order is missing items?

My order was delivered but I can't find it - what to do next?

Orders

What is your shipping policy?

My delivery is delayed - what can I do?

Return & Exchange Policy

Faulty & Damaged Items Policy

How do I arrange for a return or exchange if my item doesn't fit?

Returns & Refunds

How do I choose the right nutrition for me?

How many carbs do I need per hour?

How much sodium do I need?

How should I choose the right nutrition products for half marathon?

How should I choose the right nutrition products for marathon?

Sports Nutrition Guides

Size Guide for Gloves

Size Guide for Calf Sleeves

Size & Fit

Loyalty Program Terms and Conditions

How do I use loyalty points?

How do I refer a mate - Give $10, Get $10?

Loyalty Program

Do you have a store?

I can't find your warehouse, where is it?

What are your warehouse pickup policies?

How can I apply for a job at your company?

Aid Station Online Store & Warehouse

What should I do if I want someone else to collect my order?

Do you have a shop?

Click & Collect

Easter & ANZAC Public Holiday Closures

Do you ship to New Zealand?Updated 7 months ago