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Aid Station FAQ

📦 AUSTRALIA: Free delivery on orders over $99 AUD.📦 NEW ZEALAND: Free delivery on orders over $120 NZD.✈️ Express and International shipping is available and calculated at checkout. All orders placed before 12:00pm (AEDT/AEST, Melbourne time) Monda

What is your shipping policy?

Shipping & Delivery

Where is my order?

How long will the order take to arrive?

Can I add an item to my existing order and if so, how?

How do I update the shipping address for my order?

How do I cancel my order?

What should I do if my order is missing items?

My order was delivered but I can't find it - what to do next?

Orders

Do you ship to New Zealand?

My delivery is delayed - what can I do?

Return & Exchange Policy

Faulty & Damaged Items Policy

How do I arrange for a return or exchange if my item doesn't fit?

Returns & Refunds

How do I choose the right nutrition for me?

How many carbs do I need per hour?

How much sodium do I need?

How should I choose the right nutrition products for half marathon?

How should I choose the right nutrition products for marathon?

Sports Nutrition Guides

Size Guide for Gloves

Size Guide for Calf Sleeves

Size & Fit

Loyalty Program Terms and Conditions

How do I use loyalty points?

How do I refer a mate - Give $10, Get $10?

Loyalty Program

Do you have a store?

I can't find your warehouse, where is it?

What are your warehouse pickup policies?

How can I apply for a job at your company?

Aid Station Online Store & Warehouse

What should I do if I want someone else to collect my order?

Do you have a shop?

Click & Collect

Easter & ANZAC Public Holiday Closures

What is your shipping policy?Updated 7 months ago